Itera Servicedesk 24/7 is launching a new service management system, ServiceNow. The new system will deploy April 21st in the afternoon, and offer a simple, intuitive self-service with increased user experience. Overall security is also enhanced by keeping all information within the new system.
• All requests, incidents and changes are created in the portal: https://itera.service-now.com/
• Critical and urgent cases are still reported by telephone +47 21 01 86 00.
See a full user-guide and description of the portal here.